Cancellation Policy
Cancellation Policy
At Neirine, we value your satisfaction and strive to provide you with a seamless shopping experience. We understand that there may be occasions when you need to cancel your order. Please take a moment to review our cancellation policy to understand the guidelines and procedures.
Order Cancellation
Cancellation Window: You may cancel your order within 24 hours of placing it. To cancel an order, please contact our customer support team immediately at sales@eirine.com or call +91-8619536450.
Custom Orders: Please note that custom orders, personalized items, and made-to-measure garments are not eligible for cancellation once the production process has begun. Make sure to double-check all customization details before placing such orders.
Cancellation Process
To cancel your order, please provide the following information to our customer support team:
- Your Order Number.
- Your Contact Information (email and phone number).
- Reason for Cancellation (optional, but your feedback is valuable to us).
Once we receive your cancellation request, our team will verify the order details and process your cancellation. We will notify you via email or phone regarding the cancellation status.
Refund Policy
If your order is eligible for cancellation and you have already made a payment, we will initiate the refund process. Please allow up to 2-3 business days for the refund to reflect in your original payment method. The exact processing time may vary depending on your payment provider.
Exceptions
Non-Cancelable Items: As mentioned earlier, custom, personalized, and made-to-measure items cannot be canceled once production has started.
Sale Items: Items purchased during promotional sales or with discount codes may have limited cancellation eligibility. Please contact our customer support team for details.
Contact Us
If you have any questions or need assistance with the cancellation process, please reach out to our customer support team at care@neirine.com or call +91-8619536450. We are here to help you and ensure your satisfaction with Neirine.
Changes to This Policy
Neirine reserves the right to modify or update this cancellation policy at any time. Any changes made will be reflected on this page, and we encourage you to review this policy periodically.
Thank you for shopping at Neirine. We appreciate your trust in us, and we are committed to delivering the highest quality garments and exceptional customer service.
Last updated: 30-09-2023