1. Eligibility for Refunds and Replacements

Refunds and replacements will only be issued if you receive a defective product. We define a defective product as an item that is damaged, flawed, or does not meet our quality standards upon arrival.

2. Inspection Upon Receipt

We strongly recommend that you inspect your order immediately upon receipt. If you believe you have received a defective product, please follow the instructions below to initiate the refund or replacement process:

3. Initiating a Refund or Replacement

To request a refund or replacement for a defective product, please follow these steps:

• Contact our customer support team at care@neirine.com or +91-8619536450 within 3 days of receiving the product.
• Provide clear and detailed photos of the defective item, highlighting the issue(s).
• Include your order number and a brief description of the defect in your email.

4. Evaluation and Resolution

Once we receive your refund or replacement request, our customer support team will review the provided information. We may request additional details or images if necessary. Please allow 2-3 business days for us to evaluate your request.

5. Refund or Replacement

If your request is approved, we will offer you the following options:

• Refund: We will issue a refund for the purchase price of the defective product to the original payment method used for the order.

• Replacement: We will send you a replacement of the same product (subject to availability) at no additional cost. If the same product is not available, we may offer a suitable alternative or a refund.

6. Shipping Costs

For approved refunds and replacements due to defective products, Neirine.com will cover the cost of return shipping. Please follow our instructions for returning the defective item.

7. Non-Eligible Items

Please note that refunds or replacements will not be issued for the following reasons:

• Change of mind or personal preference.
• Incorrect size or color selected during the order process.
• Damage caused by misuse, improper care, or alteration of the product.
• Items not purchased directly from Neirine.com.

8. Contact Information

If you have any questions or need assistance with a refund or replacement request, please contact our customer support team at care@neirine.com or +91-8619536450. We are here to help you resolve any issues promptly and efficiently.

Neirine.com reserves the right to update or modify this refund policy at any time. Please review this policy periodically to stay informed of any changes.

Thank you for choosing Neirine.com. We value your satisfaction, and we strive to provide you with the best shopping experience possible.

Last Updated: 29-09-2023